Integrating a System Steward to Reduce Backlog and Streamline IT Operations in the Department of Veterans Affairs

The Department of Veterans Affairs Office of Information & Technology Development Security and Operations (DSO) Business Operations Services (BOS) was experiencing escalating demand for Authority to Operate (ATO), which overwhelmed the agency’s capabilities. Zero Delta provided solutions to help eliminate the increasing backlog of ATOs and streamline the performance and effectiveness of the VA’s operations.